Privacy Policy

Last Updated: 3rd August 2025

This Privacy Policy explains how Nuvoria Stays (“we,” “our,” or “us”) collects, uses, and shares your personal information when you use our website, services, or interact with us in any way. Nuvoria Stays is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner, in compliance with UK laws and regulations, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our website or services, you are accepting the practices described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website or services.

Who We Are

Nuvoria Stays is a rent-to-rent property management business based in London, providing short-term accommodation services. We are the data controller for the personal information we collect and process about you.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you interact with our website or use our services. This information may include, but is not limited to:

  • Name, email address, telephone number, and postal address
  • Date of birth and identification documents (for verification purposes)
  • Payment information and financial details
  • Employment history, references, and financial information (if you are applying for a property)
  • Emergency contact information
  • Special requirements or accessibility needs
  • Communication preferences
  • Any other information you provide when you contact us or interact with our services

Non-Personal Information

We also collect non-personal information, such as:

  • IP address, browser type, and operating system
  • Website usage information and browsing history
  • Device information and location data (if permitted)
  • Any other information collected through cookies or similar technologies

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: To perform our contractual obligations when you book accommodation with us
  • Legitimate Interests: To operate our business, improve our services, and communicate with you
  • Consent: When you have given us specific consent for certain processing activities
  • Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our accommodation services
  • Process and manage booking requests, applications, and enquiries
  • Verify your identity and conduct necessary security checks
  • Process payments and manage financial transactions
  • Communicate with you, including to respond to your enquiries and provide customer support
  • Send booking confirmations, updates, and service-related communications
  • Send marketing communications and promotional materials, if you have consented to receive them
  • Comply with legal obligations, including anti-money laundering and right-to-rent checks
  • Protect our rights and interests and ensure the safety and security of our properties
  • Analyse and improve our website and services

How We Share Your Information

We do not sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (such as payment processors, cleaning services, maintenance contractors, and IT support) and are contractually bound to protect your information
  • Property Owners: With property owners or landlords where necessary for the provision of accommodation services
  • Legal Requirements: To comply with legal obligations, court orders, or government requests
  • Safety and Security: To protect the rights, property, or safety of Nuvoria Stays, our guests, property owners, or others
  • Business Transfers: In connection with a merger, acquisition, or other corporate transaction
  • Consent: With your explicit consent, to share your information with third parties for specific purposes

International Transfers

We may transfer your personal information to countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Booking and payment information: 7 years (for tax and accounting purposes)
  • Marketing communications data: Until you withdraw consent or we no longer have a legitimate interest
  • Website usage data: 2 years maximum

Your Rights and Choices

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information in certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your information
  • Right to Data Portability: Request transfer of your information to another organisation
  • Right to Object: Object to our processing of your information for certain purposes
  • Right to Withdraw Consent: Withdraw consent for processing activities based on consent

To exercise any of these rights, please contact us at support@nuvoriastays.com. We will respond to your request within one month.

If you have consented to receive marketing communications from us, you can opt out at any time by using the unsubscribe link in the email or contacting us at the email address above.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, track website usage, and provide personalised content. By using our website, you consent to the use of these technologies in accordance with our Cookie Policy.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on our website and updating the “Last Updated” date. For significant changes, we may also notify you via email or other means.

Your continued use of our website or services after the posting of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Nuvoria Stays
Email: support@nuvoriastays.com